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HVS's avatar
HVS
Helpful | Level 5
3 years ago

My Dropbox captured videos have no sound!

When I open my dropbox captured videos they seem all ok, but they have no sound at all! I am using a desktop with Windows 10 and Google Chrome, but I ensured that the volume mixer is on and working ...
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Dropbox Capture
FAQ
paintboxpro's avatar
paintboxpro
New member | Level 2

Hi, I am on an iMac 27'' Retina, OS Catalina 10.15.7 and I have chosen internal built-in microphone and speaker in the Capture prefs. Still no sound on Dropbox Capture videos.

Please advise.

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Lars, Norway

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi paintboxpro, could you try these steps to see why your recording has no audio, and let us know how it goes!

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