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Forum Discussion

ryofurue's avatar
ryofurue
Helpful | Level 5
4 months ago

My app has been stuck at syncing, & the number of files doesn't decrease.

I updated to macOS 14.6 yesterday or the day before yesterday. I'm not sure if the problem is related or not, but Dropbox is stuck at "Syncing 17 files".  The number "17" doesn't decrease for hours. ...
Desktop
Mac
Sync
  • Walter's avatar
    Walter
    4 months ago

    Hey ryofurue - thanks for the additional information.

     

    Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi ryofurue, let's jump right into this!

 

Could you let me know the app's exact status and version as shown in your system tray/menu bar?

 

Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

 

Also, have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced?

 

Keep me posted!

ryofurue's avatar
ryofurue
Helpful | Level 5
4 months ago

> Could you let me know the app's exact status and version as shown in your system tray/menu bar?

 

I'm not sure what exactly I should do, but when I hovered my mouse pointer over the Dropbox icon in the menu bar, I see this:

 

    204.4.5420

    Downloading 17 files...

 

Is this the information you are looking for?

 

> Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there?

 

No.  All I see is

 

    Personal

    No issues

 

> Also, have you checked to make sure that there are no 'invalid characters' that could be preventing your files from getting synced?

 

I'm aware that invalid characters can be the cause, but *I don't know which files I should look at.*

 

Which are the 17 files that Dropbox are trying to download?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey ryofurue - thanks for the additional information.

     

    Could you please try fixing your hardlinks and permissions and let us know if syncing is still stuck at the exact same number of files?

    • ryofurue's avatar
      ryofurue
      Helpful | Level 5
      4 months ago

      > hardlinks and permissions

       

      That was it!  I don't know exactly which was the culprit, but the hidden capability of "Fix hardlinks" or "Fix permissions" fixed my problem.

       

      Megan and Walter,  I thank you for your help!  I've also realized that Dropbox's self-fixing capabilities are excellent.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Amazing news ryofurue!

         

        If you need anything else, just give us a -virtual- shout! 🤗

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