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JeffCEO's avatar
JeffCEO
Explorer | Level 4
9 months ago

Moving folder into a folder creates error "Couldn't move 1 item [Folder Name]"

Hello -    I am attempting to move all of my files from one account to another, so I am trying to follow the instructions via link below.  https://help.dropbox.com/organize/move-files-between-a...
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  • Jay's avatar
    Jay
    9 months ago

    Since you have already shared the folder, on the non-team member account you can simply create another folder with the same name elsewhere, and then drag the contents of the shared folder into the new private folder. Does this generate the same error?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi JeffCEO, thanks for posting today!

 

Is the file or folder part of a shared folder or a team folder?

 

Are you able to copy the files instead of moving them?

 

Keep me posted!

JeffCEO's avatar
JeffCEO
Explorer | Level 4
9 months ago

I believe they are team folders.

 

I need to move ~0.5 TB of data so not sure copying is an option.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey JeffCEO - sorry to jump in here, but could you try clearing your browser's cache or using another browser and let us know if you get the same results?

     

    Also, have you tried doing the move ins smaller batches perhaps?

    • JeffCEO's avatar
      JeffCEO
      Explorer | Level 4
      9 months ago

      I tried clearing browser cache but that did not resolve the issue.

       

      I'm moving subfolders so it's already in smaller batches.  Making it smaller than the subfolders are already would force me to change the folder structure, which I don't want to have to do.

      • JeffCEO's avatar
        JeffCEO
        Explorer | Level 4
        9 months ago

        I also tried using a different browser.  I've tried both Chrome and Safari.

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