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Forum Discussion
Missing files and photos after adding them to Dropbox and syncing to a new laptop
I recently bought a new laptop and wanted to transfer all my files and photos over to it. Dropbox looked like an easy way to do it, but I am noticing many of my photos and files are missing from the...
Could you try changing the bandwidth limit on the Dropbox desktop application to increase the download speed in the app for files to sync faster?
Hannah
Dropbox Staff
Dropbox Staff
Hi Hannah,
When I started up my new hp laptop I was intending to move everything manually, bit by bit. But there was a prompt on the new laptop recommending dropbox and thought I would give it a try. I don't remember the exact steps, but it seemed fairly easy.
It looks like all the files are uploaded to dropbox but some of my photos are missing - even from the 'dropbox move' folder.
The dropbox icon on the new laptop says my 'files are up to date', but will randomly start saying photos have been added.
Help would be appreciated - I am especially worried about my photos.
Thanks.
- Jay
Hi JaneLH, are you certain the the files were all uploaded from the old device? Is the Dropbox desktop application showing up as up to date?
Are the files visible on the Dropbox site directly?
Hi,
When I look at my old device, all files are gone.
The dropbox app says the files are up to date.
The files are visible on the dropbox site.
When both laptops are on, photos continue to be 'added' one at a time. Slowly.
- Jay
If photos are added slowly, does this mean that they are being downloaded, but the internet connection is slow?
Regarding the old device, why are all the files missing? Is that app showing as up to date as well, or syncing?
