We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Peter H.87's avatar
Peter H.87
Collaborator | Level 10
3 years ago

Meaning of grey 'avatars' on website?

When viewing a file on the website there is a 'Sharing' section at the top right which shows the users currently able to access the file. I noticed to day that some files have the icons greyed out (d...
Share
Web
  • Hannah's avatar
    Hannah
    3 years ago

    Hey Peter H.87, thanks for posting to our Community!

     

    This section is your viewer info; it shows who has access to the shared file in question.

     

    The avatars that appear in color, are of the users who are currently viewing the file. And the gray ones show when someone last viewed the file.

     

    I hope that helps, but let me know if you have any questions.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Peter H.87, thanks for posting to our Community!

 

This section is your viewer info; it shows who has access to the shared file in question.

 

The avatars that appear in color, are of the users who are currently viewing the file. And the gray ones show when someone last viewed the file.

 

I hope that helps, but let me know if you have any questions.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!