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randy123's avatar
randy123
Explorer | Level 3
6 months ago

Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.

Desktop
Dropbox Pro
Sync
Windows
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    I hope it's okay for me to jump in, randy123!

     

    Can you check this page, to make sure that the "Dropbox system extension" setting is set to "on"?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        You haven't recently updated your OS, have you randy123? 

         

        Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    6 months ago
    randy123 wrote:

    smart sync doesn't show up in my settings or on my dropdown menus on my new computer.

    It hasn't been called Smart Sync for a while now. When you right-click on a file or folder in your Dropbox folder, look for Make available offline and Make online-only.

    • randy123's avatar
      randy123
      Explorer | Level 3
      6 months ago

      I get none of those options. Make available offline and Make online-only are not options in my sync settings either, but are on my other computer.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        6 months ago
        randy123 wrote:

        I get none of those options. Make available offline and Make online-only are not options in my sync settings either, but are on my other computer.

        What version of Dropbox are you running? Have you tried a reinstall yet? Can you provide a screenshot of the options that you do get?

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