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Forum Discussion

randy123's avatar
randy123
Explorer | Level 3
6 months ago

Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11

smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.
Desktop
Dropbox Pro
Sync
Windows
  • Megan's avatar
    Megan
    6 months ago

    As a last step: have you tried an advanced re-install using these steps randy123?

randy123's avatar
randy123
Explorer | Level 3

system extension is on.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

You haven't recently updated your OS, have you randy123? 

 

Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

  • randy123's avatar
    randy123
    Explorer | Level 3
    6 months ago

    tried the registry edit. Got an error saying i can't rename. 

     not sure how this is preventing dropbox from showing the proper sync menu options of make avail online/offline

     

    • randy123's avatar
      randy123
      Explorer | Level 3
      6 months ago

      BTW- My IT tech installed DP with admin privileges.  And this is a brand new computer with factory installation of windows.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        As a last step: have you tried an advanced re-install using these steps randy123?

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