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DropWolke's avatar
DropWolke
Helpful | Level 6
2 years ago

"Make available Offline" does not work over cellular network - Mac

Hello all, I have a problem with Dropbox when I am on the road and over cellular.   When I want to download files that are only online by "Make available Offline", nothing happens except that...
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Dropbox Pro
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  • Hannah's avatar
    Hannah
    2 years ago

    Hey DropWolke, thanks for taking the time to post today.

     

    We really appreciate the screenshots as well.

     

    What if instead of right clicking the file and choosing 'make available offline', you click on the cloud icon with the arrow? What result does that give you?

     

    Let me know and we'll go from there.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey DropWolke, thanks for taking the time to post today.

 

We really appreciate the screenshots as well.

 

What if instead of right clicking the file and choosing 'make available offline', you click on the cloud icon with the arrow? What result does that give you?

 

Let me know and we'll go from there.

  • DropWolke's avatar
    DropWolke
    Helpful | Level 6
    2 years ago

    Sorry for late answer.

    When I click on the cloud, the file / folder is downloaded without any problems.
    I didn't know about this option, thanks for this 🙂

     

    But normally the file should be downloaded, whether via hotspot with an iPhone or LAN.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi DropWolke! Sorry for jumping in.

       

      If you hover over the small Dropbox icon in your menu bar, what’s the app version you see? I’d like to make sure that you’re currently running the latest stable one.

       

      Also, have you ensured that you have a good connection, when using your cellular data, or is it intermittent?

      • DropWolke's avatar
        DropWolke
        Helpful | Level 6
        2 years ago

        The App Version is 186.4.6207 and in my last test I had 5G with a great connection.

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