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charibancho's avatar
charibancho
Explorer | Level 4
2 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
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jwnicholsdds's avatar
jwnicholsdds
Explorer | Level 3

Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.

  • williamstan's avatar
    williamstan
    New member | Level 2
    8 months ago

    Hi 

     

    I encoutered the same issue. 

     

    Under the Dropbox Backup Page, it stated "done" under the status, but "0" in size (graph 1)

    When i clicked into the sub folder, there is nothing there (graph 2)

    When i hoved over the dropbox icon, it showed some messages (graph3) which i am not familiar with

     

    Can you help to resolve the issue

     

    thanks

     

    graph 1

    Graph 2

     

     

     

    Graph 3

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey williamstan, thanks for the nudge here.

       

      Let's see what we can find, so we can get to the bottom of this.

       

      In graph 3, it appears as if your Dropbox application is indexing a Dropbox system file; has the sync status changed since or is it still stuck on that same message?

      • EdVanSchleck's avatar
        EdVanSchleck
        Helpful | Level 5
        6 months ago

        I have exactly the same problem as everyone else here.
        Support team, please note and acknowledge that in this whole thread everybody seems to have exactly the same problem, with matching symptoms:

        - Updated status remains at 0%, even after hours
        - Backup section on DB website shows folder with 0 Bytes (without subfolders or files)
        - Sometimes message says Backup Complete
        - Automatic Backup cannot be effecitvely be deactivated, because Manual Backup Button (Backup Now) stays gray

        OS: Win 10, current Dropbox version. Restarted DB. Restarted PC.

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