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charibancho's avatar
charibancho
Explorer | Level 4
2 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Dropbox Backup
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey jwnicholsdds - sorry to jump in here, but can you let us know the exact status and version of the desktop app as shown in your menu bar?

 

If you clarify your device's OS version and if you've tried any of the troubleshooting steps mentioned in the OP, I'd appreciate it. 

  • jwnicholsdds's avatar
    jwnicholsdds
    Explorer | Level 3
    10 months ago

    Hey Walter, I'm not sure what you mean. I am on Microsoft WIndows 11 home, and downloaded the latest version of dropbox.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey jwnicholsdds, regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.

      • williamstan's avatar
        williamstan
        New member | Level 2
        8 months ago

        Hi 

         

        I encoutered the same issue. 

         

        Under the Dropbox Backup Page, it stated "done" under the status, but "0" in size (graph 1)

        When i clicked into the sub folder, there is nothing there (graph 2)

        When i hoved over the dropbox icon, it showed some messages (graph3) which i am not familiar with

         

        Can you help to resolve the issue

         

        thanks

         

        graph 1

        Graph 2

         

         

         

        Graph 3

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