We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

charibancho's avatar
charibancho
Explorer | Level 4
2 years ago

Mac backup 0% complete, 'Backup now' is grey, says will complete in 1 sec but no movement.

I noticed Dropbox Backup today, looks good for my needs as a long time solo user w/ a 2TB account.   Selected documents and music folders in my Mac user account, all looked OK then....nothing, no...
Dropbox Backup
Mac
Sync
upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi charibancho, thanks for bringing this to our attention.

 

How long did you give the computer time to complete the migration for the Dropbox Backup feature? 

 

It can take time to move the specified folders into the Dropbox folder to back them up.

 

This will help me to assist further!

  • aid11's avatar
    aid11
    Explorer | Level 3
    2 years ago

    I too have the same problem, backup has been left four 45 mins and there are no files in the backup folder

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey aid11, sorry to hear about this.

       

      If you check to your backups page online, what do you see?

      • aid11's avatar
        aid11
        Explorer | Level 3
        2 years ago

        Hi

         

        The online page shows the backup but with 0 bytes and no files in the folder

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!