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Forum Discussion

Stannis33's avatar
Stannis33
New member | Level 2
2 years ago

Issues with online only files/folders

I had a problem where my (Windows desktop) dropbox was stuck syncing 43 files for 2 days meaning nothing else was synced up or down during. On another thread I found the suggestion to sign out and si...
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  • Stannis33's avatar
    Stannis33
    2 years ago

    In what I can only describe as "typical fashion", the point at which I ran out of ideas and asked for help.....both aspects started working. Sigh.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey TriciaTea, sorry to jump in here, but if you're still having issues with this after rebooting your computer, could you share some additional information so that we can assist further? 

TriciaTea's avatar
TriciaTea
New member | Level 2
2 years ago

Hello! Thank you for reaching out. I already submitted a ticket via Support. Just to summarize: I've already run the Task Manager and ended the task which is Dropbox's, then tried opening Dropbox but nothing's opening. Also tried running a new task for Dropbox to boot in the Task Manager, but the tasks disappear after a few seconds. So we're really unable to open Dropbox, and had to resort to using the website instead.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Could you maybe share your ticket ID so that we can look it up in our system TriciaTea?

     

    While at it, could you clarify your computer's exact OS version and the version and status of the desktop app as shown in your system tray at the moment?

    • TriciaTea's avatar
      TriciaTea
      New member | Level 2
      2 years ago

      Sorry for the late reply.
      Ticket #22476637: TEAMS: We have trouble opening Dropbox

       

      And already did what you advised; Dropbox isn't opening at all. I also checked the Task Manager to make sure; the moment it was there, a few seconds later, it'd disappear.

      Edit: The OS build is 19045.3208

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you try updating your device's OS if that's not a problem TriciaTea?

         

        You can also try reinstalling the app using the latest version from this page directly. 

         

        If you have any antivirus, firewall or VPN/proxy running on your computer, you can temporarily disable them as well. 

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