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Forum Discussion
Issues with online only files/folders
I had a problem where my (Windows desktop) dropbox was stuck syncing 43 files for 2 days meaning nothing else was synced up or down during. On another thread I found the suggestion to sign out and si...
In what I can only describe as "typical fashion", the point at which I ran out of ideas and asked for help.....both aspects started working. Sigh.
Walter
Dropbox Staff
Dropbox StaffHey TriciaTea, sorry to jump in here, but if you're still having issues with this after rebooting your computer, could you share some additional information so that we can assist further?
Hello! Thank you for reaching out. I already submitted a ticket via Support. Just to summarize: I've already run the Task Manager and ended the task which is Dropbox's, then tried opening Dropbox but nothing's opening. Also tried running a new task for Dropbox to boot in the Task Manager, but the tasks disappear after a few seconds. So we're really unable to open Dropbox, and had to resort to using the website instead.
- Walter
Could you maybe share your ticket ID so that we can look it up in our system TriciaTea?
While at it, could you clarify your computer's exact OS version and the version and status of the desktop app as shown in your system tray at the moment?
Sorry for the late reply.
Ticket #22476637: TEAMS: We have trouble opening DropboxAnd already did what you advised; Dropbox isn't opening at all. I also checked the Task Manager to make sure; the moment it was there, a few seconds later, it'd disappear.
Edit: The OS build is 19045.3208
I'm having an issue quite similar. To free up desktop space, I made everything online-only. However, it seems to have kept only zip files; they can't be opened. Likewise, those few folders (3 out of many more) that show in Quick Access on my pc has a popup "Location is not available". I have logged out online, and logged back in.
How do I get all the files showing, regardless of whether they are online-only or not?
I've already reset the router and rebooted. Is the next step to delete dropbox and redownload?
- Hannah
Hey Maureen A., thanks for the nudge here and sorry to see you're having trouble.
Just to confirm that I understood correctly, do you mean that you switched your files to online-only, but only your zip files got switched and the rest remained available offline?
Are you getting some kind of error message when you try to open those?
Can you also send us a screenshot of the 'location' error message?
