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Forum Discussion
Is Paper still supported by Dropbox?
Hello dear community and moderators.
I'm writing to find out if I can continue to base my business workflows on Dropbox Paper. It's a lovely, lovely product, and my business has spent $1000s of dollars with Dropbox over the years instead of your competitors, ENTIRELY because of Dropbox Paper.
Unfortunately, getting even 100% reproducible bugs fixed, let alone trickier ones, is an exercise in futility.
I've had incident 23468323 open since March 17th, which is about 5.5 months ago. The bug is 100% reproducible, and I'll include a screenshot of it below.
I've received stock responses from support for 5.5 months now, and they all say exactly this:
"Currently there is no ETA. Once I have an update from our engineers I will reach out back to you."
I've asked for escalation over the months, and receive this response:
"Your case is already being investigated by our engineers. It cannot be escalated to a higher level."
If this basic functionality of the app broke >6 months ago, and it is 100% reproducible, then how can it take 5.5 months with zero updates?
As a paying customer, I find this unacceptable. My assumption at this point is that Paper is not being supported by engineers who can fix broken functionality.
Is Paper supported by fix-capable engineering any more?
Dave
PS: Here is the bug, captured in a single image:
I think the product has had its day - last update was in 2020. Numerous customers here have complained about the lack of updates, fixes etc ...
Hi Jay, thanks for chiming in, but you haven't added anything to the thread (and to the incident)
How about an ETA on a fix for this regression? 5.5 months and counting, led me to the headline I put on this thread.
Is there anyone on the team who is going to fix this? Or should I, as Charlie Windsor implies, give up and find a new product that will get maintenance -- as in, actual bugfixes to reproducible core functionality issues?
