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Forum Discussion

sok123's avatar
sok123
Helpful | Level 6
4 years ago

Ipad version of word not syncing with Dropbox

Hi, I've been syncing Microsoft Word files between my Macbook and Ipad through Dropbox with absolutely no problem.    Right now I noticed that while Word on my Ipad timestamps the time I change...
Mobile
Sync
  • sok123's avatar
    sok123
    4 years ago

    I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

I'm not sure if this will make a difference, but have you tried clearing the cache from both apps on your iPad sok123?

 

Maybe that will do the trick. 

sok123's avatar
sok123
Helpful | Level 6
4 years ago

Hi Walter,

 

I'm not sure if Word or Dropbox gives an option to clear cache. Would you happen to know where I can do that without deleting files?

  • sok123's avatar
    sok123
    Helpful | Level 6
    4 years ago

    I went to "settings" and tried "reset Word -- clear all documents". That seemed to do the trick. Thanks! 

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