We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Icon in Menu Missing; Blue Green Icons Missing
Recently upgraded the dropbox app and Mac OS to Sonoma. Dropbox icon is no longer in the top menu unless I have already opened it from the finder window sidebar. Also there are no blue or green icons...
It sounds like you're on the new version of the Dropbox desktop application for Mac OS. You can find out more about the changes involved with the upgrade here.
The new sync icons can be found here.
However, the icon should still appear on the menu bar. Do you have a lot of icons on there? There have been reports that Mac OS hides menu bar icons if there are too many on display at the top.
Jay
Dropbox Staff
Dropbox StaffHi JH100, thanks for bringing this to our attention.
It sounds like the Dropbox desktop application isn't running. Could you try opening the app from the Applications folder to see if the icon appears again?
This will help me to assist further!
Opening the app opens a folder showing my dropbox contents, but the icon doesn't appear in the menu bar and the blue and green icons are still missing. I do see a couple of cloud download icons on 2 of the items, which is new. Did the dropbox update get rid of the blue and green icons and change where the dropbox icon is located from the top menu to the finder window sidebar? These changes are not helpful, as it takes more clicking and time to do what I did before the dropbox app update.
- Jay
It sounds like you're on the new version of the Dropbox desktop application for Mac OS. You can find out more about the changes involved with the upgrade here.
The new sync icons can be found here.
However, the icon should still appear on the menu bar. Do you have a lot of icons on there? There have been reports that Mac OS hides menu bar icons if there are too many on display at the top.
Ok, I see I have to choose "make available online" if I want the green checkmark to show. I am now seeing the icon in the menu bar. It looks like maybe there wasn't enough space before.
