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sixstringbuzz's avatar
sixstringbuzz
Helpful | Level 6
4 years ago

I told Dropbox to not backup an external drive; now I've changed my mind

The subject pretty much says it all! I'm on a Mac and I connected an external drive (formatted HFS+). A popup came up asking if I wanted to backup this drive to Dropbox and I said no. Now I'd like to...
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  • sixstringbuzz's avatar
    sixstringbuzz
    4 years ago
    Hello!

    I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.

    Thanks!
sixstringbuzz's avatar
sixstringbuzz
Helpful | Level 6

Hi!

Thanks for the reply. No, that didn't work. 

 

My external drive is a Samsung T5, formatted as Mac OS Extended (journaled) which I understand is the same as HFS+ which meets the required formatting.

 

I have opened the Dropbox app (it's always running on my computer but I quit it and reopened it just to be sure) and then connected the drive. No dialog box asking to back it up appeared. 😞

 

I have also made sure that I have not checked "Hide all setup notifications when new external drives are plugged in."

 

Thanks for any other ideas you might be able to offer!

sixstringbuzz's avatar
sixstringbuzz
Helpful | Level 6
4 years ago

Oh - I'm currently on a Basic account if that helps. If I'm able to backup my external drives, that would certainly drive my decision to upgrade though!

    • sixstringbuzz's avatar
      sixstringbuzz
      Helpful | Level 6
      4 years ago

      Correct - I am on the latest 11.5 operating system and made sure my Dropbox app is the latest as well! (v128.4.2870)

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Happy Thursday sixstringbuzz! 

        Can you try uninstalling and then re-installing the app? That won't affect any of your files, of course. 

        After you do, try to connect the external once again. 

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