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Forum Discussion

Kalak's avatar
Kalak
Helpful | Level 5
5 months ago

I plugged an external drive to my computer, but it's backing up 0% to Dropbox

I've recently signed up with Dropbox Backup and added my external hard drive. I enabled backup for this drive, and selected 'Backup Now' rather than waiting for it to schedule a backup at 9am tomor...
Computer Backup
Desktop
Dropbox Backup
Sync
Kalak's avatar
Kalak
Helpful | Level 5

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for clarifying that for me Kalak 

 

If you navigate to the sync issues tab from the desktop app's icon, do you see anything listed there? 

 

If not, please let me know and I'll reach out via email to have a  further look internally. 

  • Kalak's avatar
    Kalak
    Helpful | Level 5
    5 months ago

    Thanks for getting back to me Walter 

     

    It shows no issues.

     

     

    EDIT: My app version is 201.4.5552

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for the additional screenshot and clarifying the app's version too Kalak 

       

      I've just sent you an email to investigate, so please have a look at your inbox and we'll take it from there.

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