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Forum Discussion

lbh301's avatar
lbh301
Explorer | Level 3
2 years ago

I goofed.... how to move Mac Desktop, Downloads and Documents back to my computer

Please advise if I should post this elsewhere. I think this is my first Dropbox post.   I'm on my wife's computer trying to provide tech support. The expression is true for me: I know only enough...
Computer Backup
Delete
Dropbox Backup
Dropbox Basic
Sync
lbh301's avatar
lbh301
Explorer | Level 3

Nope. When I get to the point of Manage Backups I get the attached dialog box.

 

I suspect I'm missing something very basic about Dropbox.

 

Thanks.

 

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi lbh301, when you visit your Backup page, do you also see the feature being disabled there too? 

 

Could you also send me a few more screenshots of what you see on the device, as you described it in your initial post? 

  • lbh301's avatar
    lbh301
    Explorer | Level 3
    2 years ago

    Thanks for offer Megan.

     

    We just got in contact with Dropbox Advanced Support Team.

     

    Please hold on to see if they solve this. I don't want to waste your time..... and selfishly mine too.

     

    If not solved, I'll be back to take you up on your offer to assist. I much appreciate.

     

    Thank you

    • norm3's avatar
      norm3
      Explorer | Level 4
      2 years ago

      I think I'm all set. I had to unable several devices no longer used.

       

      But one question, how does one sync the Mac OS created folders Desktop, Documents and Downloads that are in the User folder?

       

      Thank you.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi norm3, happy Tuesday! 

         

        You'd need to enable the Computer backup feature. You can do this by following these steps.

         

        If you have any questions, let me know. 

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