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Forum Discussion
I get the message that my files might contain phishing content
I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"
Relevant Facts:
1) File does not contain phishing conte...
Megan
Dropbox Staff
Dropbox StaffHey FrequentUser, I hope you're doing well!
Sorry to hear about that. Do you have an open ticket with our Support at the moment, or would you like for me to reach out via email, in order for us to have a closer look?
Let me know more!
Thank you for your reply, I hope you are doing well too.
I do have an open ticket with Support, ticket#23563687. I was more looking for a tip on how to avoid my files being falsely flagged for something they do not contain. Previously, support simply asks me to delete files to lift the ban. This is a "Bandaid" fix, not a solution. If someone could take a closer look to resolve the reoccurring issue, I would appreciate it.
- Megan
Hey FrequentUser, thanks for the ticket number reference!
You can have a more thorough look into this article.
And I'd also suggest that you directly ask the agent working on your case, to share some additional info with you.
Keep in mind that your links can be banned for one of the following reasons:
-The link or request generated a large amount of traffic.
-The link or request was flagged due to the presence of malware.
-The link or request exceeded our bandwidth or download limits.Thank you for the information.
I have directly asked previously and did not receive a direct answer. The answer I received was a generic response similar to "might contain phishing content" and to scan the files prior to sharing.
-The files are only shared with a handful of other people via links and I doubt more than 10 people look at them.
-The files do not contain malware to the best of my knowledge as I scan using Windows Defender.
-The files are typically only around 20 MB in size and are PDFs that have been shared with me from other file sharing means.
I may be making a mistake of some kind, but I have read through several community posts & Drop box help pages and I do not believe the issue is on my end.- Megan
I see where you're coming from FrequentUser.
However, in order for me to be able to share more, I'd need to have some account-specific info on my end, in order to determine what might have caused it.
Thus why I believe it's best to ask our Support about this. I'm also going to be leaving an internal comment to your Support ticket, in order to ask the user working on your case to share some additional info with you.
