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Forum Discussion
I get the message that my files might contain phishing content
I am trying to share a file and get the message "We’ve interrupted your sharing activity because your files might contain phishing content"
Relevant Facts:
1) File does not contain phishing conte...
We have been suddenly getting this message when trying to share various folders in our Dropbox.
"Can't Share file. We've interrupted your sharing activity because your files might contain phishing content."
We have waited 24+ hours to see if this resolves and it is not. and we have the need to share files asap.
Since there is literally no way to talk to or email anyone at Dropbox, what are our next steps?
Thank you,
Karen
Hello,
Several hours ago I have generated a new link for one of my uploaded files, everything went smooth after I documented myself on the new links structure, however shortly after that I've tried accessing the shared links and I've got nothing but a 404 error. The member area is not really helpful at all in this case because clicking Copy Link on any of my current files gives me the download link as usual, however as soon as I tested uploading a .gif image and generate its download link I got the following error: Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
That's basically the reason all of my current shared links result in a 404 page error. I have received no email about this whatsoever and all the files have been uploaded several years ago, all of them are definitely clean, open source and not containing any malware whatsoever. I would appreciate it if someone could take a look at my issue, wish I get some more information on what file could trigger that or at least limit the issue to that file alone and not for all my current shared links that I had to replace because of that. Again, I never had this error before today when I simply regenerated one of the links, mainly because I thought I needed to do that to get a direct preview/download.
Just an update, the error seems to be gone now, the same way it popped up initially and both the old and new structure links work. Hopefully these false-positive random errors won't be an issue anymore.
- Megan
Dropbox Staff
Hey there GSBox!
Glad to know everything is back on track.
If you need something else, please let me know and I will be more than happy to help every step of the way.
Enjoy the rest of your week ahead!
Megan / Nancy: I'm having the same issue:
Previously shared folders are broken: "That didn't work for some reason. If it's a fluke, it might work if you refresh the page." with a sad dog.
Trying to create a new Sharing link gives: "Can't Share file. We’ve interrupted your sharing activity because your files might contain phishing content."
Can I get a followup?
