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Forum Discussion

borii's avatar
borii
Explorer | Level 3
11 days ago

I don't see my external drive backup files, even though the backup is completed.

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click...
Computer Backup
Desktop
Dropbox Backup
Sync
upload
borii's avatar
borii
Explorer | Level 3

Yes. Only my folders are there. All my folders say 0 items.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 days ago

Hey borii, have you restarted your computer, to see if that makes any difference?

 

If not, can you send us a screenshot showing that your backup appears as complete?

  • borii's avatar
    borii
    Explorer | Level 3
    10 days ago

     

    Here you go.

     
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 days ago

      Thanks for that, borii.

       

      This is strange, because it does show that the backup is almost 33 GB.

       

      Can you send us a couple of screenshots showing the discrepancy between the actual hard drive and what you see on the backups page, please?

      • borii's avatar
        borii
        Explorer | Level 3
        10 days ago

          I crossed out my folder titles for privacy but I have a lot of files and all I'm seeing on Dropbox is 0 items.

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