We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Nik10's avatar
Nik10
Helpful | Level 5
6 months ago

I can't access the backup files from my Windows device

For some reason there is no access to the backup files from my computer, please look at the screenshots. Thank you
Computer Backup
Desktop
Dropbox Backup
Windows
Nik10's avatar
Nik10
Helpful | Level 5
6 months ago

Will you delete your bank card?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Nik10, I hope you're doing well! 

     

    The message above isn't entirely clear, so I just wanted to check if you wish to delete your bank info from the account. 

     

    Is that the case? If not, feel free to elaborate a bit more. 

     

    Thank you!

    • Nik10's avatar
      Nik10
      Helpful | Level 5
      6 months ago

      Hello!
      Yes, I wanted to delete my bank card.
      Thank you

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey Nik10, which plan are you currently on? Is it a paid one of a Dropbox Basic free account?

         

        You can see that here.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!