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Lorraine66's avatar
Lorraine66
Helpful | Level 6
7 months ago

I can't access my backup files, after Dropbox asked for a backup update

Since clicking on the file backup link that Dropbox sent me today, Dropbox is not featuring any of the files that I have on my PC. I use my Dropbox account on my PC, my iphone and my ipad. This one a...
Computer Backup
Desktop
Dropbox Backup
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Web
DarinJ2's avatar
DarinJ2
New member | Level 2
7 months ago

I've had Dropbox set to keep a back up of the files on my PC for quite some time.  All of a sudden all but two of my folders (along with contents) are gone from my computer and only on dropbox.  I did not delete the files from my PC.  I seem to remember a Dropbox message in the past few weeks about a backup or something but I didn't pay close attention.  Does anyone know what might be going on?  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi there, DarinJ2, thanks for reaching out to us.

     

    If you chose to update your Dropbox app to the new Backup experience, your backup files shouldn't be removed from the computer completely; they should have just returned to their original locations.

     

    Have you checked there, to see if you can find them?

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