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Larry G.'s avatar
Larry G.
New member | Level 1
10 years ago

I am getting an error 403 when accessing a link through an email. Can you help?

I clicked on a link from an email to open a file and it took me to an error page that said I should sign in. I am signed in.
I was able to open this file two days ago and now I can't.
Help, please.

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  • Nicholas K.8's avatar
    Nicholas K.8
    9 years ago

    I have a fix for this on Chrome. It's a cookies problem! I needed to specifically unblock cookies originating from *.dropbox.com. NB. even if you have allowed www.dropbox.com you will still get Error 403.

     

    1. Click the cookies icon with the red square and white cross:
    2. Click Manage Cooking blocking...
    3. Choose to Allow [*.]dropbox.com
    4. Reload the dropbox.com website so that cookies can be reset.
    5. And that's it! It should work now.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago

    As has been said lots of times, the link is wrong. 

    Ask the person you got it off to give you a correct one. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago

    Wait the ban out. 

    Pay for an upgrade on the account that is failing. 

  • D E.'s avatar
    D E.
    New member | Level 1
    9 years ago

    What?  Pay for an upgrade?  Why?  I always worked before.....

  • Nicholas K.8's avatar
    Nicholas K.8
    Helpful | Level 5
    9 years ago

    Having same problem using latest version of Chrome on Windows 7 Pro. My colleague does not have this problem on his computer using latest version of Chrome on Windows 7 Pro. Only way I can find to avoid this issue is to login to my dropbox account using IE11. I have already tried resetting Chrome and my Google account for signing into Chrome.

  • Nicholas K.8's avatar
    Nicholas K.8
    Helpful | Level 5
    9 years ago

    I have a fix for this on Chrome. It's a cookies problem! I needed to specifically unblock cookies originating from *.dropbox.com. NB. even if you have allowed www.dropbox.com you will still get Error 403.

     

    1. Click the cookies icon with the red square and white cross:
    2. Click Manage Cooking blocking...
    3. Choose to Allow [*.]dropbox.com
    4. Reload the dropbox.com website so that cookies can be reset.
    5. And that's it! It should work now.

     

    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Ask a Question section here.]

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