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Tejas's avatar
Tejas
Explorer | Level 3
2 years ago

How to Start a Retry

I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" but...
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  • Jay's avatar
    Jay
    2 years ago

    Hi Tejas, thanks for messaging the Community.

     

    The Retry all option re-uploads all the files, not just the ones that failed to upload.

     

    Currently, there isn't a method of uploading only the failed uploads.

     

    If you have any further queries, feel free to message back.

Tejas's avatar
Tejas
Explorer | Level 3

So ... if I had simply clicked "retry" on a single file, would it have instigated a new upload attempt?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

That's correct, retrying a single file would re-upload that file, even if it was successful. 

  • Tejas's avatar
    Tejas
    Explorer | Level 3
    2 years ago

    And now there is no way to do that since I have already clicked the retry all button? I can't revert back to the individual "retry" links? All I can do is cancel and try to figure it out manually?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Yes, as you've already chosen to retry all the uploads, it can't be cancelled to then only find the failed uploads to retry those ones.

      • Tejas's avatar
        Tejas
        Explorer | Level 3
        2 years ago

        Is there some way I should have known that? It appeared that I could retry each file individually, or attempt a "retry" on all of the failed uploads at once. That's obviously not how it works, but some clarity is called for here, I think.

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