We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Tejas's avatar
Tejas
Explorer | Level 3
2 years ago

How to Start a Retry

I have about 25 files with upload errors. I clicked "retry all" and they have all been added back "in queue" with a little clock icon next to each file. The only option appears to be the "Cancel" but...
Error Messages
Sync
upload
Web
  • Jay's avatar
    Jay
    2 years ago

    Hi Tejas, thanks for messaging the Community.

     

    The Retry all option re-uploads all the files, not just the ones that failed to upload.

     

    Currently, there isn't a method of uploading only the failed uploads.

     

    If you have any further queries, feel free to message back.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Tejas, thanks for messaging the Community.

 

The Retry all option re-uploads all the files, not just the ones that failed to upload.

 

Currently, there isn't a method of uploading only the failed uploads.

 

If you have any further queries, feel free to message back.

Tejas's avatar
Tejas
Explorer | Level 3
2 years ago

So ... if I had simply clicked "retry" on a single file, would it have instigated a new upload attempt?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    That's correct, retrying a single file would re-upload that file, even if it was successful. 

    • Tejas's avatar
      Tejas
      Explorer | Level 3
      2 years ago

      And now there is no way to do that since I have already clicked the retry all button? I can't revert back to the individual "retry" links? All I can do is cancel and try to figure it out manually?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Yes, as you've already chosen to retry all the uploads, it can't be cancelled to then only find the failed uploads to retry those ones.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!