We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
secret_username1
2 years agoHelpful | Level 6
How to revert all files from "online-only" and save to local disk?
Awhile back I used SmartSync to free up disk space. I'm now trying to ensure all files are on the local disk rather than only online. Is there a way to accomplish this? One idea: under preference...
- 2 years ago
Hi secret_username1, thanks for bringing this to our attention.
You can mark the entire Dropbox folder as available offline when right clicking it in Explorer/Finder.
This will ensure that all files download to the computer. Depending on your OS, you can also select the default option in the Dropbox desktop application.
If you have any further queries, feel free to message back.
Jay
Dropbox Staff
Hi secret_username1, thanks for bringing this to our attention.
You can mark the entire Dropbox folder as available offline when right clicking it in Explorer/Finder.
This will ensure that all files download to the computer. Depending on your OS, you can also select the default option in the Dropbox desktop application.
If you have any further queries, feel free to message back.
jobo49
11 months agoHelpful | Level 5
Hi Jay, this seems to work, so thank you. I've been struggling with this problem for weeks, to no avail.
This issue has been driving me crazy - it's a basic of computing that your files are on your own hardware, so you can back them up. The cloud is a wonderful bonus option, but it's an additional option. The basics have to work. If your files are not on your computer, you have no assurance that your backup is working correctly.
You can see from the large number of posts on this forum, that since Smart Sync was introduced, this issue has been driving many other people crazy. They don’t want the cloud as the default option. You've been driving people away, to OneDrive or pCloud.
You need to tell your colleagues in the interface design team to make this option far more accessible. I've been using Dropbox for 15 years, so I know my way around all the settings, and I would never have found the right click option by myself. Especially as, on the Mac, the Dropbox is a now disk not a folder. In 15 years, I’ve never used right click for Dropbox in 15 years. It is not an intuitive option.
This option should be in the settings, either on the local device settings or on the web interface settings. I’d even say that it should be the barebones default, that my files always are on my disk drive, unless I change the settings to say otherwise. The green tick should be unnecessary.
Anyway, thanks for your reply 🙂
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!