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Forum Discussion
boudreauml
5 years agoExplorer | Level 4
How to integrate Dropbox and Dropbox for s mode
I have 2 dropboxes. 1 is a Dropbox that I access on my desktop Windows machine, and another is a Dropbox for s mode that is accessed through my iPad. I didn't ask for that one. It seemed to show up ...
- 5 years ago
Could you clarify where exactly you expect to find the option to 'Open folders in'?
A screenshot of where you would see this option would be great!
boudreauml
Explorer | Level 4
Okay, it sends me to preferences so that I can chose to oped folders in file explorer. I can find settings, and I can find preferences, but I can't find "open folders in" so that I can choose file explorer. Under preferences I have Language, Date format, Time zone, early releases, see info about people, manually add contacts, smart sync for mac. Is there a drop box or file tab or something that I am missing?
Jay
5 years agoDropbox Staff
Could you clarify where exactly you expect to find the option to 'Open folders in'?
A screenshot of where you would see this option would be great!
- boudreauml5 years agoExplorer | Level 4
Let's not go into how this worked (because I don't know), but I have just been able to open my DropBox files in File Manager. Now I am able to go into the folder, copy the files I want, and move them into the only folder that the iPad Songbook seems to recognize. Then I will be able to delete the other folders that I created in trying to solve the problem. Finally I will have "One Songbook file to rule them all". Now that I can access them in File Manager, I know how to - well - manage the files, so I hope it will be smooth sailing from here on.
Thank you so much for your help and your patience. I will rank you sky high in terms of helping!
Mary Lou
- Jay5 years agoDropbox Staff
- boudreauml5 years agoExplorer | Level 4
I have identified another issue, Jay. Dropbox is not syncing with Songbook, my song words and chords program. I thought it must be Songbook, and have been working with the developer of the program to try to identify what is going wrong. I gave him access to my Dropbox file, and he was able to sync it to Songbook on his computer. He thinks there is something wrong with the "Dropbox sync on my Windows PC, which is not related to SongBook, because the sync is handled by the Dropbox app. Maybe you need to restart it, or restart your PC or something". I have turned off the computer and restarted it, and that didn't do anything.
Is there something I have to do to make the sync work on my Dropbox? Could I have turned something off in my previous awkward attempts to move folders around (before you solved that problem with file manager.) Any ideas?
Thanks Jay
- Jay5 years agoDropbox Staff
Can you see the Dropbox icon in the system tray near the clock? Is it white, or showing a blue syncing icon?
If it isn't showing that color, or isn't there at all, then there's a conection issue, or the app isn't running, meaning the files aren't syncing.
- boudreauml5 years agoExplorer | Level 4
Okay, I see it. It is black. When I click on it, it indicates me the second last time I shared a folder (4 months ago), but not when I shared one on Sunday.
So I guess it is not running or is not syncing. How do we fix that, please?
- Jay5 years agoDropbox Staff
If it's black, that means the app has no connection to the internet, or it isn't signed into an account.
If you click the app, what message does it say on the bottom left?
- boudreauml5 years agoExplorer | Level 4
Here's a screen shot. What do I do now, please?
Mary Lou
- Jay5 years agoDropbox Staff
This is the Dropbox desktop application file navigator, and isn't what you see when you single click the Dropbox icon near the clock on the bottom right.
Since it looks like the Songbook is a shared folder, what happens if you add files in there?
- boudreauml5 years agoExplorer | Level 4
When I put song files into Dropbox now, the show up in file manager but do not show up in Songbook. I don't think that the people I have shared with are using it to do much except download the songs to their own file.
- Jay5 years agoDropbox Staff
As I'm not familiar in how Songbook works, there isn't much else I can suggest from our end.
It looks like the Dropbox app is synced, so it could be that the files are not in the folder or area that Songbook is searching for the files.
I'd recommend checking with them once more, just to ensure their app is setup correctly.
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