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casian1's avatar
casian1
New member | Level 2
2 months ago

How can I make sure my files sync locally on my Windows desktop app?

I have a new PC and downloaded Windows PC app - I see all of my folders and files on my PC so all appears to be good.  My issue is that my historic files have not downloaded to my PC which means th...
Desktop
Sync
Windows
  • casian1's avatar
    casian1
    2 months ago

    Thanks Walter - after searching for a solution for a couple of days , finally found one this morning. Checking available offline in the APP itself was not enough - I had to go into each folder on my hard drive and right click the dropbox icon and then check "available offline" - as soon as I did this all of the folders started to sync as desired. All good now

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey casian1 - sorry to hear you're having issues with this.

 

Could you please clarify your device's OS version, and the status and version of the Dropbox desktop app as shown in your system tray?

 

Have you taken a look at your syncing settings in the app's preferences?

 

Let me know more and we'll take it from there.

  • casian1's avatar
    casian1
    New member | Level 2
    2 months ago

    Thanks Walter - after searching for a solution for a couple of days , finally found one this morning. Checking available offline in the APP itself was not enough - I had to go into each folder on my hard drive and right click the dropbox icon and then check "available offline" - as soon as I did this all of the folders started to sync as desired. All good now

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Glad to hear it's sorted now and thanks for keeping me in the loop too casian1 

       

      See you around the Community and take care! 

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      2 months ago

      Hi casian1 , I am glad to hear you got you got all your folders synced to your preferences. I'm Theresa, one of the Community Managers here at Dropbox and I'd personally love to learn more about how you use Dropbox overall, if you have any interest in sharing? I'm really interested in people's workflows so I can find any helpful tips we can share with you or the internal teams! 😀

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 months ago
      casian1 wrote:

      Checking available offline in the APP itself was not enough

      For future reference, that setting doesn't effect the files that have already synced to your computer. It's only for new files that are added to your account from other sources (another linked device, the website, etc.).

       

      When set to Online, any new files that sync down to the computer would sync down as Online-only. When set to Offline, any new files that sync down to the computer would sync down as Available offline.

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