We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

LaraRebooted's avatar
LaraRebooted
Helpful | Level 6

It's absolutely still a problem. I'm running 182.4.6427 on my MacBook Air on Monterey 12.6.8, and the program has been blowing out my fan 24/7. It relentelessly starts syncing and resyncing files that are unchanged, for no good reason, constantly. I'm about ready to throw it out and reconsider iCloud if I can't get this fixed soon. So far the only workable fix I've found is turning Dropbox off, which really defeats the purpose of having it.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Arkadiy K., have you tried reinstalling the app, without uninstalling it first, by using this link and then rebooting your device?

  • Arkadiy K.'s avatar
    Arkadiy K.
    Helpful | Level 7
    2 years ago

    Dear Jay, yes, it helped!

    I ended up simple running the installer again (without uninstalling), then I rebooted my computer. After a few sleeps there is still no high CPU usage!

    Thank you!

    P.S. I also removed "Downloads" from the system backup option (leaving only Documents and Desktop). Not sure if it helped, but was worth a mention.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!