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afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

gavineadie's avatar
gavineadie
Explorer | Level 4

After installing today's Ventura 13.3 (22E252) update, Dropbox (v171.3.6099) is behaving badly.

* "fileproviderd" is using 125% of my M1 MacBook Pro ..

* the processes "Dropbox Helper (Renderer)" and "Dropbox Helper (GPU)" are the 2nd and 4th in the CPU usage list (Spotlight is 3rd, as it often is reindexing after an install).  All three of those have dropped to very little CPU usage after initially being very busy.

* all file system actions are very slow (saving a small, non-Dropbox related, text file, with BBEdit, took over half a minute)

* I rebooted my Mac to see if these were "first use after an install" problems, but they remain.

* The Dropbox menu dropdown panel still shows "starting" after 40 minutes.

If I'm the only person experiencing this behavior, then I'll work on it myself.  But if it's systemic, I'll stop wasting my time, "leave beta", and wait for an update.

 

Now, after an hour, Dropbox is still "starting" .. BBEdit just took 40 seconds to save a 20-character file

I just checked an M2 Mini also updated to Ventura 13.3 (22E252), but with the old Dropbox, and it's behavior is normal.

 

If more information is needed, or I can help resolve this .. please ask me.  I've been a Mac developer for 20+ years!

ryk's avatar
ryk
New member | Level 2
2 years ago

It would be helpful if Dropbox developers could investigate and report back to users the outcome. And if any problem has been identified and corrected. That way we know when it is safe to upgrade MacOS.

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