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Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

virkot's avatar
virkot
New member | Level 2
2 years ago

Same problem here. The process "dropboxfileprovider" is constantly using between 90-100% cpu. Now I regret updating dropbox. I'm on an M1 Macbook Pro and dropbox is the only app that is making my computer uncomfortably warm. Any solutions?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi virkot, thanks for posting here today! 

     

    In regards to your high CPU usage on your device, have you tried contacting our Support, about this? I'd highly suggest that you open a ticket with them.

     

    Feel free to send me back the ticket number reference, if you do end up contacting them.

     

    Keep me posted!

    • gavineadie's avatar
      gavineadie
      Explorer | Level 4
      2 years ago

      With Ventura 13.3, I have the same issue with "fileproviderd" using 125% CPU on an M1 MacBook Pro.  I restarted the laptop about 75 minutes ago and the Dropbox menu panel still reports "starting".  (Dropbox v171.3.6099)

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there gavineadie, sorry to hear about this.

         

        Could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

         

        If you're running an antivirus on your computer, you can also try disabling it temporarily. 

         

        In any case, please keep us posted!

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