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Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

danzilber's avatar
danzilber
Helpful | Level 5

As stated in title, my M1 Macbook Air has been running on 100% CPU because of the fileproviderd process. The process disappears once I quit Dropbox, but reappears once I reopen it so I'm assuming something to do with Dropbox itself (seen other problem with fileproviderd here but nothing related to CPU usage). 

 

I have iCloud Drive disabled so Dropbox is the only program which would be using this process. I am currently running on Dropbox v157.4.4808, so any help or an update is greatly appreciated.

 

Thanks

BradR's avatar
BradR
Explorer | Level 3
2 years ago

Hi

 

Was working fine until Monday, 1/2/2023. I tried to set a large folder to be offline available. Was taking way too long, so I instead removed it via selective sync. Folder is gone from my local machine, but Dropbox shows "syncing" and fileproviderd is at 100%. Is this going to work itself out or do I need to intervene ? 

  • BradR's avatar
    BradR
    Explorer | Level 3
    2 years ago

    Killed Dropbox. Killed iCloud drive. Killed Google Drive. Restarted.

    Now I have DropboxFileProvider varying between 2% and 120% AND fileproviderd at 104%.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi BradR, I'd be more than happy to help! 

     

    Can you clarify the version of the desktop app that you have installed on the device? 

     

    Let me know more, and we'll take it from there. 

    • BradR's avatar
      BradR
      Explorer | Level 3
      2 years ago

      Hi Megan

       

      I'm running v164.4.7914.

       

      Thanks

      Brad

      • BradR's avatar
        BradR
        Explorer | Level 3
        2 years ago

        I think I cleared this up. There were a lot of issues with Time Machine snapshots for some reason - put fileproviderd at 100%+ and Dropbox at "syncing". Ran a Time Machine backup... and both problems went away. 

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