We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
3 years ago

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
Desktop
Mac
Sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

pallyndr's avatar
pallyndr
Explorer | Level 3

Hello,

 

Installed Dropbox beta on MacOS preview as well.

 

I have the process DropboxFileProvider consuming 100% CPU.

Enable to access control panel.

 

HELP !!!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey pallyndr, how are you today?

 

I just sent you an email, in order for us to look into this closely.

 

I'll see you there. Cheers! 

  • Peter S.126's avatar
    Peter S.126
    Helpful | Level 5
    3 years ago

    I'm experiencing the same issues (v161.2.3938). fileproviderd eats my CPU alive. MacBook Pro M2.

    Further, some apps like QuickLook preview in Finder no longer work correctly as the files aren't really there, they are streamed on demand, but not always?

     

    All in all, this new version is borderline unusable. If this doesn't get resolved I'll just move my remaining files to iCloud Drive.

    • Max B.'s avatar
      Max B.
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Peter S.126,

       

      Sorry to hear that :/. A few questions to help us with debugging:

      • Is `fileproviderd` constantly using a lot of CPU? While this is happening, is Dropbox reporting that it is "Synced"? 
      • re: QuickLook, we continue to support rendering preview images for files that are not available locally. Was there a specific file type that you noticed was affected? 

      Thanks!

      • Peter S.126's avatar
        Peter S.126
        Helpful | Level 5
        3 years ago
        There were no new files, so it shouldn’t have done anything when it went 100% CPU for minutes.

        Files are simple jpg’s

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!