We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

EC1's avatar
EC1
Explorer | Level 4
4 months ago

Green checkmark with white background explanation

I have seen the official meaning: "A circle with a green border and a green checkmark means that a file was opened (directly or with a third-party application) and synced,"   but what does that me...
Desktop
Preview
Sync
View
EC1's avatar
EC1
Explorer | Level 4

Thanks for this information.

 

For others who may read this later, I was still confused about the info provided, so I uninstalled and reinstalled dropbox for desktop, and I had the same issue. I then decided to right click on a folder that had a circle with a green border and a green checkmark and selected "Dropbox" then "Make available offline." After some time (Dropbox indexing it I presume), it changed to a solid green circle with a white checkmark.

 

So this resolved my initial issue. Apparently, you have to specifically designate folders you want to exist offline and online with no possibility of them being moved online only if your machine runs out of space.

My only unresolved question is how do I change a folder from solid green circle with a white checkmark (offline and online even if you run out of space on your machine) to green border and a green checkmark (offline and online now, but could be moved to online only if you run out of space on your machine)? 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
4 months ago

EC1, if a file/folder is already available offline (has the solid green icon), it can only be made online-only after that.

 

Available files are the result of an online-only file that was opened by you/third-party app, like Rich mentioned above. There’s no option to make an offline file available instead (you can only set it as online-only after that). 

 

If you right-click on a folder with the green border icon, do you see an option to make it online-only or offline?

  • EC1's avatar
    EC1
    Explorer | Level 4
    4 months ago

    For folders with a solid green icon, I do see the option to make them online only. It seems a strange that there is an icon for the green border and a green checkmark (offline and online now, but could be moved to online only if you run out of space on your machine) with no control over designating files/folders as such. 

    In any case, my questions are resolved. Thank you.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!