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tjleyland's avatar
tjleyland
New member | Level 2
7 years ago

Getting error 404 when clicking link to a shared folder

Two of seven people i am trying to share a folder on dropbox with can't access it. They get the dreaded 404 erro message.    I see no easy solution on your forum.    Possible solutions make s...
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  • Jay's avatar
    Jay
    7 years ago
    Hi there, when you’re sharing a folder with users, they need to use a Dropbox account to access it and edit/view files.
     
    Do these users already have a Dropbox account, or do they need to create one?
     
    If you’ve invited their email, and they already have an account under that email, they’ll be able to instantly access it by logging into the Dropbox site and clicking on the notification bell at the top, or the sharing tab to add it to their account (assuming they have the quota for it)
     
    As Rich said, they need to click the link, though when sending a shared folder invite, it appears as a blue button in the email (when sent from Dropbox). Is that what they’re seeing?
     
    [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
tjleyland wrote:

... I am sure they are clicking on the whole link ...

Have them copy and paste the full URL, instead of clicking. If the link is wrapping to a second line, their mail client may only be registering the click on the first line of the link.

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