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doctormelodious's avatar
doctormelodious
Explorer | Level 3
12 months ago

Friend tried to share folder with me, but got "No matches" on my email address

  A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches." Any ideas what the problem could be, and how we can fix...
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  • Rich's avatar
    Rich
    12 months ago
    doctormelodious wrote:

    A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches."

    Has he tried to just click tap the Share button after entering your email? I may be wrong but I thought that message just meant it couldn't find the email address in their contacts.

     

    This screenshot is on iOS, not Android, but the results are similar. If I tap on Share, the invite will still be sent.

     

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
doctormelodious wrote:

A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches."

Has he tried to just click tap the Share button after entering your email? I may be wrong but I thought that message just meant it couldn't find the email address in their contacts.

 

This screenshot is on iOS, not Android, but the results are similar. If I tap on Share, the invite will still be sent.

 

 

doctormelodious's avatar
doctormelodious
Explorer | Level 3
12 months ago

Hi Rich,

 

That's probably exactly what happened. I ended up just creating a folder and sharing it with him, and that solved it.

 

Thanks for your reply!

DM

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