We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

doctormelodious's avatar
doctormelodious
Explorer | Level 3
12 months ago

Friend tried to share folder with me, but got "No matches" on my email address

  A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches." Any ideas what the problem could be, and how we can fix...
Error Messages
Share
Shared Folders
  • Rich's avatar
    Rich
    12 months ago
    doctormelodious wrote:

    A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches."

    Has he tried to just click tap the Share button after entering your email? I may be wrong but I thought that message just meant it couldn't find the email address in their contacts.

     

    This screenshot is on iOS, not Android, but the results are similar. If I tap on Share, the invite will still be sent.

     

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
doctormelodious wrote:

A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches."

Has he tried to just click tap the Share button after entering your email? I may be wrong but I thought that message just meant it couldn't find the email address in their contacts.

 

This screenshot is on iOS, not Android, but the results are similar. If I tap on Share, the invite will still be sent.

 

 

  • doctormelodious's avatar
    doctormelodious
    Explorer | Level 3
    12 months ago

    Hi Rich,

     

    That's probably exactly what happened. I ended up just creating a folder and sharing it with him, and that solved it.

     

    Thanks for your reply!

    DM

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!