We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

YGW's avatar
YGW
Explorer | Level 3
7 months ago

Folders doesn't show up in the dropbox app on desktop

Hi everyone! I have some weird issue on my computer and hope someone knows the solution.   I tried to look up but seems like I am putting wrong keywords or something, and can't find it.   So,...
Desktop
Sync
Web
  • Jay's avatar
    Jay
    7 months ago

    Hi YGW, is it possible that you have selective sync enabled for those folders, preventing them from appearing on your computer?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
YGW wrote:

and these folder 1 and 2 wouldn't show up on my desktop, only showing YGW folder.

What are the names of folders 1 and 2? Do they use any characters that would be incompatible with your OS? If so, they won't sync until they're renamed.

 

YGW's avatar
YGW
Explorer | Level 3
7 months ago

no! using only alphabet characters, nothing else. Also oddly those folders are showing up on some other people's desktop app but not in mine?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hi YGW, is it possible that you have selective sync enabled for those folders, preventing them from appearing on your computer?

    • YGW's avatar
      YGW
      Explorer | Level 3
      7 months ago

      oh that was it! thank you so much! I have no idea why that was turned on :sob:

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!