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Pascale2's avatar
Pascale2
Helpful | Level 5
6 years ago

Folder upload fails on Dropbox.com

Hi, I just started with Dropbox Plus. I tried to upload large folders to Dropbox, which took quite a long time (sometimes about 2 days for some of the folders).  When the uploading was finished, I ...
Dropbox Plus
Error Messages
Sync
upload
Web
  • Chris_J's avatar
    Chris_J
    6 years ago

    There is.  Theres a feature called Selective Sync.   In the settings, you go to Sync tab, and go to Selective Sync.  You select which folder that you WANT to see on your Hard Drive.  The folders that is not picked, the Client will delete from Harddrive but will keep on the cloud.  This sounds like what you want.

    More info here: https://help.dropbox.com/installs-integrations/sync-uploads/selective-sync-overview

Pascale2's avatar
Pascale2
Helpful | Level 5

 

Thanks for your answer Fiona, 

My Dropbox staus is up-to-date. 

Here are the screen shots of my errors messages. 

I uploaded the files via the Upload funtion on the webiste interface. 

Hope this helps finding a solution!

Thanks!

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thank you for the screenshots Pascale2. 

    Adding to Chris_J's response. I see the amount of files you are trying to upload and I wanted to note that Dropbox.com has a size limit for uploads. Files must be 50 GB or smaller for this to work. The desktop would upload them all in one go, but if you want to keep using the website there are a few things you could try: 

    • Upload smaller batches of files.
    • Clear your browsers cache.
    • Restore the browser back to its default settings and disable any browser plugins.
    • Try incognito/ private browsing window :sunglasses:

    Hope this helps. I would love to know you managed to upload your files. 

    Get back to us whenever you get the time to try any of the steps provided. 

    Thanks!

    • Pascale2's avatar
      Pascale2
      Helpful | Level 5
      6 years ago

      Thanks Chris and Fiona for your answers. Uploading from the Dropbox Dekstop actually worked just fine!

      I have another question though: I dragged my files from my Finder to the Dropbox Desktop.  I thought my computer files would be copied to Dropbox. But they disappeared from my Finder to move to Dropbox. 

      I guess that how it should be??? Just checking before I go on...

      Thanks!!

      • Chris_J's avatar
        Chris_J
        Icon for Super User rankSuper User
        6 years ago

        Hello Pascale2

        I am happy that you are making progress in getting Dropbox to work for you.  You must remember that your Dropbox folder is just a folder like any folder on your Mac.  When you drag files off the Dropbox folder, it will delete them from Dropbox and any linked devices and shared folder.  So if you want to keep them in Dropbox, don't drag them off but do a copy and paste. (or press option key while dragging files off, this will keep a copy in the original location

        When you installed the Client, it installed it in the default location in your User folder unless you specified a different location.  Your Desktop is a different location than your Dropbox folder.  Another way to access it is to create a favorite in your finder window. Or you can click on Dropbox icon in your menu bar and click on the folder icon.

        Most people, including me, work off the Dropbox folders.  Another word, we keep the files inside our Dropbox folder.  When we are done with the files, we save it and the changes will automatically sync with Dropbox servers and to any linked Devices and any Shared folders.  It works beautifully.  The only thing to worry about is having the file open on two different locations at the same time.  Then you will have conflicted copies.  But that's, not the normal circumstances.

        I hope this helps

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