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Forum Discussion
Folder online but not in explorer
Hi,
All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.
Thanks,
...
Hi Jamires,
Have you tried this?
- Click on the Dropbox icon in the bottom right corner on the windows toolbar.
- Click on your initials/profile pic
- Click "preferences"
- Click "Sync"
- Click "selective sync"
Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.
Hope this helps
I have a Dropbox plus plan. A colleague asked me to share a Dropbox folder. I received an email saying to add that folder to my Dropbox. I did it, but the folder was no added to my local Dropbox, but only on web site. All the others colleagues had no problems and me too in the past have shared folders without any difficulty. There are no bad words in the foder and Sync process works correctly
- Hannah
Dropbox Staff
Hey Anto_58, thanks for reaching out to us today.
Can you please check the sync status and version of the Dropbox, by hovering over the Dropbox icon in your system tray/menu bar?
