You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jamires's avatar
Jamires
New member | Level 2
4 years ago

Folder online but not in explorer

Hi,   All of my folders have synced to my PC except one. I am able to see in online and access it but it is not available via the app or on explorer despite being shared with me.   Thanks, ...
Desktop
Sync
Windows
  • Sarg3ant's avatar
    Sarg3ant
    4 years ago

    Hi Jamires,

     

    Have you tried this?

     

    1. Click on the Dropbox icon in the bottom right corner on the windows toolbar.
    2. Click on your initials/profile pic
    3. Click "preferences"
    4. Click "Sync"
    5. Click "selective sync"

    Make sure all your files are ticked and click update and the should be then synced to your file explore in windows and not just online.

     

    Hope this helps 

MRC62's avatar
MRC62
New member | Level 2

I recently got a new computer with work and installed DropBox to access all of my previous files. I noticed that all of my loose documents and folders are appearing in my new computers file explorer, but I am missing most of my documents from within those folders. When I log into DropBox online I see that all of my documents are within my folders, yet these do not appear on my new computers file explorer. For example, I have a folder which should contain 35 word documents, but in file explorer, it is only showing 4. Anyone know the answer to this?!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi MRC62, how is your Friday going? 

Can you let me know your syncing status, and version of the app? 

Also, have you checked on your end, to make sure that the files you're missing don't have any invalid characters? 

Let me know!
  • mezzazzy's avatar
    mezzazzy
    Explorer | Level 4
    3 years ago

    I have to log in to like your comment, my folder's name is nothing wrong but after renaming then it can be synced again, quite weird.
    PS: The folder is uploaded via Browser and appears on web only, can not see anything on the desktop app.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!