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Forum Discussion
Files sync to Mac computers, but not to a Windows one
Has anyone experienced this. I have 5 devices on which I share my Dropbox. 4 are Apple and sync instantaneously. My recent purchase of a windows laptop will not sync all of my folders/files/documen...
Hey Iliana1, thanks for reaching out to us.
What's the sync status and version of the Dropbox app on the Windows computer? You can hover over the Dropbox icon for this info.
Do the files sync to your account online as well?
If they sync to your Mac computers and online, but not your Windows one, can you check if the names of the files have any incompatible characters?
Let me know what you find.
Hannah
Dropbox Staff
Dropbox StaffHey Iliana1, thanks for reaching out to us.
What's the sync status and version of the Dropbox app on the Windows computer? You can hover over the Dropbox icon for this info.
Do the files sync to your account online as well?
If they sync to your Mac computers and online, but not your Windows one, can you check if the names of the files have any incompatible characters?
Let me know what you find.
Thank you for the response. I just re[lied to Walters request and hadn't seen your response. That's a new take on the issue.
I will go through the folders and see if I can locate one example of an incorrect file name and see if I correct it if it shows up across all devices.
I wonder through, would a folder be omitted due to having one or more files within the subfolders with an incorrect file name?
Iliana
Hannah you are the WINNER!!!!!! after over a month trying to work with Dropbox support, your solution worked. There were files that had special characters in them. How support did not point that out, I don't know. I GREATLY appreciate your response and your assistance.
Thank you!
Iliana
