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gaurav_gamezop's avatar
gaurav_gamezop
Explorer | Level 3
13 days ago

Files on my Dropbox desktop app on Mac 15.1 are not syncing elsewhere

Dear Community members, I have been using Dropbox Plus for the last 4-5 years without any issue. In the last month or so my files have gotten stuck and won't sync.   I primarily use Dropbox on my...
Desktop
Mac
Sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II

What does Dropbox say when its open if you hover your mouse over the icon on the status bar?

gaurav_gamezop's avatar
gaurav_gamezop
Explorer | Level 3
13 days ago

Hello Mark, here is what I see:

 

Dropbox 211.4.6008

Indexing 374 files...

 
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    13 days ago

    So, it seems stuck at that. Have you tried restarting the computer? 

    • gaurav_gamezop's avatar
      gaurav_gamezop
      Explorer | Level 3
      13 days ago

      Yes, restarted the laptop multiple times and also tried quitting Dropbox multiple times.

       
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        13 days ago

        Do any files show as having the spinning sync'ing icon on them? It may help if you can take them out of Dropbox for a bit (say to desktop), let it sync to a tick and then put them back. 

         

        If not try a full reinstall: www.dropbox.com/downloading

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