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Forum Discussion

RobinVideo's avatar
RobinVideo
Helpful | Level 5
11 months ago

File request not sent... no "Share" button

I create file requests but they are not being sent. The "Share" button is greyed out. I'm on the trial, but if this doesn't really work, I'll have to go somewhere else.
File requests
Share
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey RobinVideo, I'd be happy to help! 

 

Just to make sure we're on the same page here, are these the steps that you follow on your end, in order to create your File Request? 

 

Have you tried using an alternative browser, or to clear the cache on your current one, just to exclude any browser-related issues? 

 

Let me know more, and we'll take it from there!

RobinVideo's avatar
RobinVideo
Helpful | Level 5
11 months ago

Hi Megan. See below. The "Share" button is greyed out and does not work.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi RobinVideo, thanks for the added info!

     

    It's not entirely clear to me if you tried switching browsers or not. Have you also tried an incognito tab on your current browser? 

    • RobinVideo's avatar
      RobinVideo
      Helpful | Level 5
      10 months ago

      Nope. "Share" button still greyed out when incognito.

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