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Calvin-Nickelson's avatar
Calvin-Nickelson
Helpful | Level 5
2 years ago

File Request File Name Issue

Hi everyone!   Just checking in here to see if anyone has any ideas for how to work around this!   I work for a company where we collect thousands of files a week to submit to clients.  We us...
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Calvin-Nickelson's avatar
Calvin-Nickelson
Helpful | Level 5

Hi Jay,

 

That is what I hoped would happen, but today I found that one of my file requests was filled with 6 files:

 

Mickey Mouse - Company

Mickey Mouse - Company (1)

Mickey Mouse - Company (2)

and so on!  The names were completely gone!  Would you be able to break it down into steps what exactly I should do to make sure it leaves the file name completely as is?  Thank you SO much for your response!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Simply having the default filename in the naming convention window would be enough, like so. 

 

 

You can test this yourself by uploading various filetypes with different names to see how they appear on your account.

  • Calvin-Nickelson's avatar
    Calvin-Nickelson
    Helpful | Level 5
    2 years ago

    Hi Jay,

     

    Any update here given Rich's post below confirming this issue?  

     

    Thanks so much!

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