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Forum Discussion
File didn't sync or save and I cannot access the computer
I have been working on a word file for months, saving it to Dropbox.
Yesterday my computer would not turn on. It is now in for service and I may or may not receive it back.
I think, no problem, my huge project is saved to dropbox. I opened it up to discover that it hasn't saved or synced since October 12th.
My questions are -- why did it suddenly stop syncing? And is there any way I can possibly find the former version of my document without the computer?
Thank you.
- Walter
Dropbox Staff
HI there julie123456 - sorry to hear about this.
When it comes to the syncing issue you mentioned, did you ensure that the Dropbox app was indeed running and syncing normally on your computer before this incident?
As for the previous version of the doc, have you tried taking a look at its version history?
Let me know how it goes, Julie.
- Hi Walter. When I go to version history, the most recent version available is October 12th. Up until that date, everything was syncing as usual and I had no reason to believe it had stopped until this incident.
- Walter
Did you double check your file on the website after your edits back then julie123456?
- Rich
Super User II
julie123456 wrote:
My questions are -- why did it suddenly stop syncing? And is there any way I can possibly find the former version of my document without the computer?
As mentioned, the Dropbox app was likely not syncing, either because it wasn't running or had an error. If it wasn't running, the icon would have been missing from your system tray or menu bar. If there was an error during the sync process, the Dropbox icon would have had an indicator on it showing that there was a problem that needed your attention.
Unfortunately, if the file wasn't syncing there's no way for Dropbox to recover the newest version. You'll need to get it from your local computer when it's returned to you. I'd suggest contacting the repair center and let them know that you need the content on the drive and that it shouldn't be wiped or the drive removed during the repair.
So I managed to get my original computer back and charging again. However, when I opened it, the recovered file was the one from October 12th. And my computer is syncing to dropbox as if nothing ever happened. It's like it just decided not to save or sync between October 12th and today, but I didn't change anything between then and now. I've looked everywhere but can't determine where I could possibly access any version of the file between then.
