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Forum Discussion
External drive auto backup
Can anyone please advise how I set up external drive auto backup? I originally saw the box pop up, asking if I wanted Dropbox to automatically back up the drive, but I clicked No. Now I've changed my...
- If any other users are experiencing a similar issue, we recommend following this solution:Can you please first eject the external drive, then sign out of the Dropbox application, sign back in, insert the external drive, then check to see if you receive that original prompt? This should help resolve the issue.Instructions on how to sign out of the Dropbox desktop application can be found below:
- Open your Dropbox desktop app preferences.
- Click the Account tab.
- Click Sign out.
Walter
Dropbox Staff
Dropbox StaffHey Helen J.3 - thanks for posting on our Community!
You should be able to adjust your external drive backup settings through the app's preferences, under the Backups tab.
Let me know if you have anything else to ask!
Thankss for your reply. I have tried this, but the only folders showing in Backups > Set up > are... Desktop / Documents / Downloads / Music / Pictures / Movies. My external drive isn't showing. Any further advice, please?
Thanks, Helen
- MeganHey there, Helen J.3, happy Thursday!
Can I ask the type of your external drive?
Keep in mind that this feature works with NTFS drives on Windows and APFS or HFS+ on Macs.
Keep me posted, and we'll take it from there.Same issue here, the drive is AFPS (Mac). I selected no when I first plugged the drive in but use-case has now changed but there doesn't appear to be an option to add it.
The backup tab gives five options: This Mac, External Drive Backups, Photos, Devices, Screenshots.
- This Mac allows for user files (desktop, downloads, etc.)
- External Drive Backups is just a tick box (tried selecting/de-selecting tickbox, ejecting/connecting ext
- The others don't seem relevant
Am I missing something?Hi Megan
Thanks for your reply to my enquiry recently. I have another related query...
I bought a new MacBook Pro and when I first plugged in my external drive (the same one as I referred to in my original enquiry), a box popped up asking if I wanted Dropbox to automatically back up my drive!
So it seems the backup feature is compatible, it's just that if you opt out when that box first pops up, there doesn't seem to be a way to switch it on again, as the drive doesn't appear in the Backups tab in settings.
Is there another way to set it to back up automatically, after initially selecting not to do so?
The drive is a Sandisk Extreme SSD 1TB.
Thanks, Helen
