We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

OllyL's avatar
OllyL
New member | Level 2
4 years ago

Excel Pinned Files on Taskbar - Doesn't show DropBox files

Hi there,   I've had this problem before and can't remember how I fixed it. Basically there is a weird bug where spreadsheets stored in DropBox don't show up in the recent files when you right cl...
Create
Desktop
Dropbox Basic
Microsoft Office
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
Hello there OllyL, I hope you're having a good day!

Does this happen with all Excel files in Dropbox?

Or do you see this happening for "Online only" files compared to "Local" files?

If possible, please try testing this by pinning a file that is "Online only", check to see if it's pinned, and then right click the file and choose "Smart Sync - Local" to see if it appears then.

Keep me posted with your findings!
mm33's avatar
mm33
New member | Level 2
4 years ago

This exact problem is happening to me now that i've upgraded to windows 10. And i check and its across multiple file types (doc, xls, ppt). And they are all local when i check smart sync status. 

 

Any help would be appreciate, this is very frustrating

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi mm33, let's see what we can do here! 

    Would you be able to send me a screenshot demonstrating what you see on your end?

    I'd appreciate having a clear visual. 

    Also, what version of the app do you use? You can see this simply by hovering your mouse over the Dropbox icon, near your WiFi.

    Keep me posted!
    • mm33's avatar
      mm33
      New member | Level 2
      4 years ago

      Using 128.4.2870. Below image on left shows the file when looking at smart sync. So i opened the file in question and saved and closed it. but then when right clicking on excel thats pinned to my taskbar i do not see the file. This same thing happens with excel, ppt, etc. 

       

      Recent views is turned on as if i do this with files saved to my C drive it works. 

       

       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks for all the extra info mm33!

        If you quit the app, and then follow the same steps, do you see the files? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!